Midas

Ever since I started bringing my trucks here, I have had nothing but the best customer and mechanical service out there. Daniel and Dom are professional, respectful and always provide me with the best options for my service trucks. They have always put safety above all else for my team and they demand the same from the excellent technicians. The technicians have never once taken on a job they could not handle and always complete the tasks on time. They accommodate all the needs a company could ask for and always deliver even when more service is required during their inspections. I could not be more pleased them and will continue to bring all my vehicles here for service.

This happened a year ago. I've been thinking and waiting patiently for a long time, hoping for a satisfactory response from them. However, so far, there has been none. A year ago, I went to this Midas location for an oil change. This is the fourth time I've chosen their service. Everything seemed normal; I waited until they called to say it was done. I picked up the car and headed to work, but soon heard a loud scraping sound underneath. Alarmed by the harsh noise, I pulled over, only to find a piece of metal had detached and curled up, likely due to friction with the road. Despite needing to get to work, I endured the noise and called Midas to explain. They instructed me to bring the car in for inspection the next day. After the inspection the next day, the manager explained that the dust cover under the car had come loose, evidently because Midas didn't secure it properly after the oil change. He mentioned they could replace it but needed to order the part. After three months of waiting and following up, I was told to continue waiting until they had the part. Later when I returned for a tire swap, I inquire again. The manager mentioned few people were waiting for the part and downplayed the importance of the dust cover. And he was stating it wouldn't harm the car without this piece . However, over a year later it seems I may never receive that call. Sharing my experience is important, and I don't seek a response or compensation. I know that sometimes you can be busy, and mistakes may occur. But It's disheartening to pay an almost $100 for an oil change and to have my car lose a part. This is unacceptable to me. If you cannot or are unwilling to rectify the error, it's crucial not to give customers false hope. While the dust cover may seem inconsequential, its presence on the car indicates its purpose, and even if deemed unimportant, it matters to me.

I dropped off my car for a scheduled oil and fluid change +1 month ago. The oil was changed but they did not have the diff. fluid and told me they'll order it and asked me to wait for their call in a couple of days. I did not receive any feedback for 2 weeks! and I went to the store and explained it and again they told me they will call me in 2 days. Again, I did not receive any call and I went for the 3rd time and I was told the guy is in a meeting and will call me as soon as he us out of the meeting. And they haven't call me until now after 4 weeks. Whatever the cause of this issue is, a customer deserves feedback and respect rather than ignorance and giving unacceptable responses! I decided to go to Mr. loob and doing the fluid change with genuine fluid from manufacturer and also called the local dealership to make sure it is available! So, the issue was not with the liquid.

I came to midas because I needed an oil change and an alignment, and asked them to check my bearings because my dad thought they might be an issue... unfortunately my dad was right. Midas was friendly, honest qnd explained the problems so i understood, they showed me the issues with my car and didn't do the alignment now because I will need another after the bearings are replaced. It is refreshing that they were so honest and didn't overcharge, they could've continued the alignment that I asked for... I will definitely be back

Dominic and Daniel were super friendly and amazing at delivering value for the services! I had a few bad experiences with shops so I know what to look for and this place is honest and not after money but rather focused on effective service that lasts and satisfied long term customers which is rare to find in the industry. I highly recommend it, true gem!